Just a week ago at KubeCon India, I had the opportunity to speak with the team at Innovaccer: Sudhanshu Sharma, Manager of the SRE team, Azman Samad, SRE III, and K.K. Vikram Singh, SRE. Their insights into the transformative impact of Kloudfuse on their operations were fascinating. Here’s a breakdown of their journey and the key benefits they’ve experienced.

The Challenge: Fragmented Observability

Before adopting Kloudfuse, Innovaccer faced significant challenges with their observability tools. They were using multiple platforms—including Thanos and Prometheus for metrics, Grafana for dashboards, and the Elastic Stack including Kibana for logging—which scattered their MELT (Metrics, Events, Logs, Traces) data across various products. This fragmentation resulted in a high Mean Time to Resolution (MTTR) and hindered their ability to quickly detect issues for their customers.

The Solution: Unified Observability with Kloudfuse

In our interview, Sudhanshu highlighted that with Kloudfuse, Innovaccer has integrated all their observability data into a single pane of glass, unifying metrics, logs, and traces across applications, platforms, and infrastructure. This consolidation not only accelerated their MTTR but also significantly boosted developer productivity.

Streamlined Onboarding for New Customers

In our interview, Azman highlighted the importance of providing observability to new customers from the get go. With Kloudfuse, Innovaccer has streamlined the onboarding process, ensuring that all logging, alerting, monitoring, and Application Performance Monitoring (APM) integrations are in place right from the start.

Cardinality Analytics and Cost Reduction

Another notable advantage of Kloudfuse has been its Cardinality Analytics feature. This capability allows Innovaccer to analyze high volumes of logs and metrics, enabling them to develop strategies that retain only the most relevant data. Consequently, they have reduced both storage needs and networking costs associated with unnecessary data transfer.

Seamless Migration and Integration 

Azman shared how the Grafana integration in Kloudfuse has facilitated a smooth transition for Innovaccer. They were able to leverage their existing dashboards and alerts within Kloudfuse’s embedded Grafana dashboards, making the migration process easier. Kloudfuse’s open standards and full PromQL compatibility have further simplified this transition.

Log Management with Kloudfuse’s Log Fingerprinting

Through the use of Kloudfuse’s unique Log Fingerprinting, Innovaccer identified which applications were generating excessive logs. This insight allowed them to collaborate with developers to cut down in the amount of logs generated, build proper log levels, contributing to more efficient log management.

Security and Compliance in Healthcare

Operating in the healthcare industry, Innovaccer emphasized the need for a secure and compliant observability platform. Deploying Kloudfuse in-house within their Virtual Private Cloud (VPC) has enabled them to ingest data without exposing it to external clouds. The Role-Based Access Control (RBAC) has also played a crucial role in meeting their security and compliance requirements. 

Self-Service and Adoption across a Large Organization

Another benefit of using Kloudfuse is its self-service capabilities and ease of use, which allow teams to create their own dashboards and alerts. RBAC controls admin, editor, and viewer privileges, while the built-in dashboards and alerts provide a starting point for DevOps, engineers, and other teams to onboard onto the platform without having to wait for the SRE team to enable and create individual dashboards and alerts. Ultimately, this has brought these teams closer together and reduced the trouble-shooting time.

Looking Ahead: Future Innovations

As Innovaccer continues to evolve, they have exciting plans on the horizon. They aim to leverage Kloudfuse for frontend observability to gain actionable insights from real user monitoring data, focusing on optimizing the user experience across their healthcare applications. Additionally, they are exploring LLM (Large Language Model) observability to enhance their AI-enabled healthcare offerings, with Kloudfuse supporting them in this next phase of growth.

In Summary

Kloudfuse has significantly transformed Innovaccer’s observability landscape, leading to improved operational efficiency, enhanced collaboration, and a stronger focus on security and compliance. With ambitious plans for the future, it will be exciting to see how Innovaccer continues to innovate, solidifying their position at the forefront of AI cloud for healthcare.

You can listen to the full video of the interview below.